Returns and Exchanges

If you receive any Suzuki merchandise or accessories and you would like a refund or exchange you must provide in writing to Suzuki Australia a valid reason for refund or exchange.
Please address your request to 'Suzuki Australia online store merchandise and accessories return'
Email suzuki.genuine.offer@suzuki.com.au
or by mail
PO box 84 Laverton, Victoria 3028

Once the online department receives your request, please allow up to two (2) business days for processing, the application will be either approved or denied. If your claim is approved you will be issued with an approval number and you can return the goods to Suzuki Australia within 30 business days, in the new condition that you received the goods and you must provide proof of purchase (copy of invoice) and we will happily exchange or refund.

A refund or exchange will not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or have no use for it. There is no refund or exchange on helmets, items that have been worn out, items that have had the tags or safety alerts removed (unless faulty).

A refund or exchange will be considered based on these examples:
be not of merchantable quality, be not fit for the purpose or job that they are meant to provide and fulfil purposes made known to the consumer, match any description or sample given to the consumer whether in promotional material, over the phone, in person, on a website or on labelling or packaging and be free from defects and faults.
The cost of return is the responsibility of the consumer except in the case of a faulty item where by our staff will provide return of goods instructions.